Benchmarking
Benchmarking
Benchmarking
Benchmarking
Benchmarking
Benchmarking
Vendor and Service Management
Vendor and Service Management
Solutions
Our unique Solutions provide data driven insights and critical inputs to help you solve problems and confidently move forward with your critical sourcing decisions.
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Switching from one contract style to another often involves much more than just redefining requirements. There can be a significant impact on your organisation by changing from an in-sourced model to an outsourced one, or changing from traditional outsourced to As A Service.
Understand the journey you need to make to ensure an effective switch
Price Assurance examines if your Service fee is competitive in the market place – for equivalent services. It can be used to assess costs of your current externally provided Managed Services and Labour Rates against the market. It can also be used to assess the cost of services provided with internal staff against the market.
Supplier Segmentation allows you to understand your mix of suppliers and how best to manage them with limited resources. It allows you to properly identify your most strategic through to tactical. With this information you are able to develop a Supplier Management Plan allowing you to focus the most effort on Strategic, then Operational, and then Tactical.
Is your contract best practice? Does it provide clarity of requirements and pricing? Does it provide contractual rigour, and yet at the same time allow for future flexibility of scope or growth? Contract Alignment reviews the contract terms, defined requirements, and pricing models and evaluates them against best practice.
Transition activities include many obligations of the supplier. Effective transition includes meeting those obligations as well as establishing services. Transition Compliance provides the mechanism to identify gaps in expectations that need to be addressed in order for the client to achieve its business objectives, and to establish a forum in which to bridge those gaps.
The Value Strategy methodology is about identifying the required extended services, measuring them and reviewing them frequently to ensure the combined vision is realised, trust held, and the relationship built upon through the life of the contract.
ORBIT reporting provides significant insights allowing both customers and suppliers to understand the multiple attributes that contribute to an effective contract outcome, and very importantly, take corrective action if required to bring the overall contract outcomes back on track.
SRO assesses overall design, capabilities and implementation of the sourcing arrangement to give answers around the questions “how effective is the sourcing arrangement?” and “where can it be
improved?” The overriding goal is to help “course correct” and evolve the customer-supplier relationship.
SMMA assesses your internal Supplier Management teams level of activities and compares them against a best practice target state. A maturity assessment allows you to understand opportunities for improvement or change leading to enhanced supplier management outcomes.