ORBIT is a sophisticated management reporting tool that can help customers and suppliers avoid miscommunication resulting in unsatisfied outcomes for customers or misunderstanding by suppliers. It allows customers and suppliers to provide and report on best practice information for managed contracts.

 

Information is managed across eight lead and lag indicators: Service Levels; Requirements; Service Improvement; Communications; Contract Admin & Risk; Financial Management; Supplier Collaboration; and Outcomes. 

 

ORBIT recognises that best practice supplier management is not restricted to Service Level Management or Contract Management. ORBIT reporting provides significant insights allowing both customers and suppliers to understand the multiple attributes that contribute to an effective contract outcome, and very importantly, take corrective action if required to bring the overall contract outcomes back on track.