Case Study #2806 - IT Managed Service Sourcing : Utility

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The Situation

An Australian Utility needed to select a service provider to manage its core IT infrastructure and service desk.  They had an existing contract for similar services with a service provider.  The incumbent provider was invited to participate in the selection process, which they did.

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Our Approach

We were engaged to develop a best practice set of schedules to support the terms and conditions for a new managed services agreement.  We aligned our schedules to meet the requirements that the organisation had determined in its Sourcing Strategy.  Additionally, the organisation had a strong focus on ITIL, so the schedules were aligned to the ITIL framework where it was practical.

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We project managed the entire selection and evaluation process for the client.  We undertook the following activities:

• Development of best practice schedules that were aligned to meet all client objectives

• Development of evaluation criteria and scoring methodology to ensure a fair, even, and thorough evaluation of all responses

• Evaluation of all responses, with a final three suppliers selected to enter into a second round of evaluation

• Guidance and support through the due diligence stage, and final evaluation of second round responses, culminating in a preferred supplier being selected.

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Client Benefits

The organisation selected a supplier based on a thorough analysis of their capabilities, aligned to the requirements of the organisation.  A best practice contract was developed, in consultation with external legal, which allows the organisation and the selected supplier to clearly understand their respective obligations, roles and responsibilities.

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Further Information

For more information, please contact our lead Partner for this engagement.
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